Sign up & get £20 off on your first purchase HERE

 

FAQS

How can we help you?

SHOPPING WITH SOTT

Why should I shop with you?

We have been trading for over 45 years and have over 100 5 star reviews on Trustpilot. We understand luxury fashion and we meticulously curate our selection to bring you the best designer pieces. We ensure our items are authentic and genuine and are clear about the quality and condition of every item we sell. We ship globally and offer same day shipping in the UK. We are here to help you, please don't hesitate to contact us on 07801 535 153 with any questions

What are your shipping charges?

We offer a variety of shipping options worldwide, with UK delivery starting at £7.99. Please see here for more information on our online delivery options. 

What is your returns policy?

We want you to be happy with every piece you buy so don't worry, we offer a seven day returns service from date of shipment/pickup notification when items are purchased online. Sale items are store credit only (valid for 3 months). In-store purchases are final and non-returnable. Return requests can only be made within seven days of shipment/pickup notification. Please refer to our buyers' terms and conditions for details on how to return items and our refund policy. 

Are your items genuine and authentic?

It is against the law to sell fake goods and we, therefore, take any attempt to re-sell fake goods through us very seriously. We inspect every item before it is listed, not after. For this reason we have a whole page dedicated to authentication which can be found here

SELLING WITH SOTT

Why should I sell with you?

We take all the hassle out of selling your designer pieces. We offer complimentary collections (collections of over 20 items), take professional photographs and videos, contact collectors and display your items online, in our London store and across multiple social media platforms. We handle all seller communication and send on to their new owner. We also handle all returns and pay you promptly once your item has sold. More information can be found on our sell page.

How do I sell with you?

If you have current season or recent beautiful luxury designer clothes and accessories in mint condition that you wish to sell please send us an email at sott@wearesott.com or Whatsapp us on  07801 535 153. More information can be found on our sell page.  

What do you sell?

We sell premium designer bags, clothes, shoes and accessories by designer fashion houses such as Chanel, Hermes, Prada, Balenciaga, Gucci and Louis Vuitton. We take on-trend, seasonal pieces from contemporary brands such as Ganni, Rixo, Isabel Marant and Mother of Pearl. We sell jewellery from brands such as Cartier and Van Cleef. We also accept vintage Hermes and Chanel.

What is the cost of selling?

Our regular rate of commission is circa 50% of the final sale price of the item. However for high value items and brand new pieces by Chanel, Louis Vuitton and Hermes we can reduce this. Should you wish us to set up a bespoke commission rate for you please email is at sott@wearesott.com or call/Whatsapp us on 07801 535 153.

How do you value my item?

We want to ensure that you get the maximum amount you can for your piece whilst still ensuring a successful sale. We consider many different variables before approaching you with a suggested value including but not exclusively: the original price paid, the condition, the demand for and the rarity of the item. We have been in the preloved designer fashion industry for 35 years and have a great deal of knowledge about the price a customer will pay for each designer piece.

How do I ship my items to you?

Once approved, you arrange a drop-off at our Chelsea store, please contact us to arrange. Or you can send them to our Chelsea store via a courier. We can collect 20 or more items in person for sellers within a 15 mile radius of either of our store in Chelsea, London. For those who live further afield we will collect 15 or more items via courier for free, UK wide. 

What happens if my item doesn't sell?

After 2 months if your item is still unsold, it will qualify for a price reduction to help it to sell. It will be eligible for up to 30% reduction after 2 months and up to % reduction after 4 months. If it doesn't sell within 6 months, we may reduce the sale price further, or you may collect the item or bare the cost of the item being returned. You can also choose to send it to charity. 

How do I get paid?

We pay at the end of the month for all the items sold in that month via bank transfer. Please note due to having a return window, for online orders you will paid on the first opportunity after the seven day returns window has expired via bank transfer. We will wait until your account balance is over £20 before making a transfer.

What about fake goods?

It is against the law to sell fake goods and we, therefore, take any attempt to re-sell fake goods through us very seriously. We inspect every item before it is listed, not after. For this reason we have a whole page dedicated to authentication which can be found here

GET IN TOUCH

Can't find what you're looking for? Contact us

   

Register

Create your account or log in


Log in