Our delivery costs can be found on our Delivery and returns page. All orders placed online will be processed and shipped within the time frame selected at checkout. We will require a physical home or business address for all shipments, items of exceptional value may require store collection. Prices on the Sign of the Times website only includes the cost of the item and the shipping. Any international duty or taxes may be added at the time of delivery. International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination.
In an effort to protect our customers and avoid fraud, we will only ship your order to the billing address. If you require shipment to an alternate address, Sign of the Times reserves the right to require the following as proof of identification:
2 valid forms of photo identification that include the name, photograph and signature of the cardholder, for example a passport or driver’s license. At least one must include the same address as the one entered during the order process.
A copy of the original credit card used to make the purchase. Please provide a copy of both the front and the back of the card so that we can clearly see the card number, name and signature.
CLICK AND COLLECT.
We offer click and collect for all items bought online. Collect from our Chelsea store: Sign of the Times, 5 Elystan Street, Chelsea, SW3 3NT.
Items must be collected within 3 days of your order. Returns can be made up to 7 days after this with tags still attached via the below process.
We believe items should be bought to be worn. If it's not right, you can return within 7 days.
How to return
Step 1: Contact us to let us know what you are returning on 07801 535 153 or firstname.lastname@example.org
Step 2: Fill our our returns slip, pack and ship your items to: Sign of the Times, 5 Elystan Street, Chelsea, SW3 3NT
Step 3: SOTT will issue a full refund to your card, or store credit for sale purchases (valid for 3 months)
Online returns must be made within 7 days. In store purchases are final. Please pack items securely, as SOTT cannot accept liability for loss or damage during transit. Items must be unworn and undamaged with the original tags intact including any dust bags or authenticity cards. Return postage is covered by the buyer. We recommend purchasing insurance for the return shipment. For orders outside of the UK, refusal to pay customs and excise fees upon delivery will result in additional return shipping charges. You are responsible for any additional charges incurred by SOTT.
As we only have one of every item, if an item is sold in store just before it is sold online we reserve the right to honour the in-store sale and will not fulfil the online order. We are sincerely sorry for any frustration this may cause and do our best to make sure errors do not occur.
Sign of the Times also reserves the right not to fulfil any order that they believe to be fraudulent or if a pricing error has occurred.
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